Everyone is familiar with how Callbutton's toll-free number services work. You dial a number and the phone rings. Text messaging is also easy to understand, but Internet initiated dialing, also known as click-to-call, is new. Below are the steps involved in utilizing Callbutton Click-To-Call technology...
- To begin your demonstration, click the Callbutton icon located directly above. Note that no call is actually placed by simply clicking it.
- Callers (that's you) need to enter how they wish to be contacted, their name and phone number into the pop-up box, and hit Go! (the green arrow). If you hit Go! our service staff we'll answer. You may ask them questions, or just tell them you're testing.
- Next, Callbutton follows the client's business rules (in this case, Callbutton is the client) and routes your call to the appropriate group, or person. In this case it's one of our customer service team members. Don't worry, we're happy to take your test call. While the call is being connected, the caller will see branded messages that the Callbutton client wants them to see. The messages may vary depending on the particular Callbutton executed, e.g. one message for service calls, another for sales.
- When the Callbutton client answers the phone, they hear the following voice prompt: "Hello, this is a Callbutton Call. To hear the caller's information, press 1. To connect this call now, press 2. Or to reject this call, press 3." (439kb).
- When the Callbutton client hears the caller's information, text-to-speech technology is employed to read the caller's name and the associated source code description, e.g. new product inquiry, or customer service issue. These descriptions can be as detailed as the client wants them to be. When you use Callbutton for your business, you'll define the routing rules and hear the information that will help you better handle your calls and track your success.
- If the Callbutton client accepts the call, the caller's phone will ring and when they answer, the Callbutton client we be on the other end of the line greeting you.
- If the Callbutton client is not available or rejects the call, you will be given the option of leaving a text message or scheduling a callback time. Either way, the contact information entered in the pop-up box is preserved for later follow-up. Imagine having the name, number and other important data of every person who inquires about your products and services!
- When the call is completed the caller sees a message thanking them for the call. Some Callbutton clients pose a 4-question quality survey to ensure that the caller accomplished what they set out to do when they clicked the Callbutton.
- The call is complete and all call information is available for review and note making at Callbutton.com.
Learn More
The best way to learn more is to use our technologies to communicate with us. Click the phone link to talk with us, or click the email link to send us a message.
 
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